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Filter Negative Feedback Before It Hits Your Public Pages

Catch low ratings early and turn problems into private conversations — before they damage your reputation.

Make Happy Customers

The Local Review Flow adds a powerful layer of control to your reputation strategy. Before sending a customer to a public review site, Review Suite asks them to leave a 1–5 rating within our platform. If the score meets your set threshold, they’re routed to the public site (like Trustpilot or Google). If not, they’re prompted to leave private feedback instead.

It’s smart, fair, and helps protect your brand while surfacing genuine issues you can act on.

Inbox user interface

Customisable redirect thresholds

Each campaign can be managed independently

Deflect low ratings

Deflect from public view while gathering actionable feedback

Close the loop faster

With local feedback you can reply to instantly